![]() ![]() Even though we issue them right after the cancellation it takes some time for banks to reverse the transaction.Īpple Pay refunds are reported to take 1-3 business days. PayPal and Alipay refunds will show on your balance immediately.Ĭredit or Debit Card refunds may take up to 7 business days to complete. ![]() Buyer assumes the return shipping fees as well. Please note that shipping charges are not refundable. You can get a refund for a router returned within the 90 days period. RoutersĪll StrongVPN routers come with a 90 days satisfaction and 1-year hardware guarantee. The refund must be requested through your iTunes subscription. Apple Pay refundsĪpple Pay payments cannot be refunded automatically by our system. Once canceled, an account cannot be reactivated, and you will have to sign up for a new account in order to use the service. Your account will remain active for the remainder of the time that you have already paid for, then cancel at the end of the paid time. Only initial payments are subject to refund. You can cancel the account at any time to prevent auto-renewal. Cancellation must be requested "Now", if the "On renewal" option is selected the refund will not be granted. Refunds are provided automatically for any cancellation requests submitted within 30 days guarantee period. We do not provide any partial refunds or refunds beyond the guarantee period. NOTE: In order to enable/disable Apps subscriptions renewal, you should go to the Apps tab in the left-side menu of your Namecheap account. StrongVPN offers 30 (thirty) days unconditional full refund guarantee for all annual subscriptions. Please visit Apple's help page for detailed instructions. Canceling iTunes subscriptionĬustomers who purchased StrongVPN with Apple Pay must also cancel their iTunes subscription. But it will show as No as your service will be canceled at the end of your current paid period. For credit card payments, we use Braintree as our payment processor, and store a Braintree transaction ID against your account. Your subscription page will still display your account information and your next renewal date. At this point, you can reactivate your account by clicking on the reactivate button.ħ. A confirmation showing your cancellation request has been received and processed will be displayed. Click I still want to cancel at the bottom of the page.Ħ. Pick a cancelation reason and then click the Continue button.ĥ. Click I don't want to protect my privacy at the bottom of the page.Ĥ. Please choose the package you want to cancel and follow the system instructions.ģ. To cancel any or all subscriptions on your account please login to your Customer Area, point your mouse over or tap on the "VPN accounts" button and choose "Cancel Request Form".Ģ. Most of the issues (like the inability to access a certain streaming service or connect VPN from a country with limited Internet) are typical and our support team is trained to resolve them very efficiently.įor technical support or any other questions please contact us directly at How to cancel my account Cancel Request Formġ. If you are canceling due to technical issues please note that we have 24/7 online technical support. Please note, you will be asked to provide proof of ownership information before we will be able to make any changes to your account.StrongVPN appreciates your business and we will be very sorry to see you go. Alternatively, you can contact our support team and we can assist you in canceling your account. Your account will instead remain active until the end of your billing cycle at which time your account will be canceled. Please be sure to cancel your account at least 31 days after you signed up for service, otherwise, your account will be canceled immediately. If you pay per month on our monthly plan and you are in your first month with us, you will need to contact our support team so we can cancel your account before it renews for the next month.įor all other longer-term accounts, you can stop automatic renewal by logging into the IPVanish website with your username and password, going to the bottom of the Subscription page, and clicking " I wish to cancel my subscription" and confirm you wish to cancel the account. Whether you are signing up for the first time or renewing your account manually, the account will automatically renew on the next billing cycle unless you cancel the account. Auto-renewal happens to ensure you don't experience any interruption in service. Automatic renewal provision allows the parties to continue their relationship easily without getting involved in unnecessary paper works and avoiding the term-end conditions in some agreements when the payment-making party is not reminded to renew the contract, the regularities in payment increase, which results in the smooth flow of transactions and healthy. All IPVanish subscriptions auto-renew for your convenience. ![]()
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